Complaints and returns

Complaints and Returns

Complaints

Before accepting the shipment, always check if it has been damaged in transit. If the packaging has visible external damage, it should be noted with the courier. damage report.

After paying the cash on delivery amount and acknowledging receipt of the package, there is an option to open the damaged package in the presence of the courier - if damage to the goods is found, it should be included in the damage report.

Photos of the damage will also be useful. Then please report it to us at the email address: sklep@inventia.sklep.pl.

If the purchased item turns out to have manufacturing defects or is not as described, please follow the complaint procedure below:

Send us the product you wish to complain about, attaching a written statement describing in detail the reasons for the product complaint, the form of compensation, as well as the return address and bank account number for the refund (depending on the decision made by the store).

Within 14 days of receiving the shipment, we will inform you by email or phone about the outcome of the complaint process.

If the complaint is accepted, within 7 business days from the date of the decision, we will compensate you for the costs incurred by: repairing the advertised product, sending a new copy of the product, or refunding the money. In the case of payment by payment card, the refund will be made to the card.

If the complaint is considered unjustified, we will provide you with detailed justification for the decision made and within 14 business days we will return the advertised product at our expense.

If you have any doubts, please contact us at the email address: sklep@inventia.sklep.pl or by phone: +48 501 103 185 (Mon-Fri 8am-2pm). We will provide you with guidance on how to quickly and smoothly handle the complaint.

Product Returns

In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return it without giving any reason within the framework of withdrawal from the contract, according to the general principles arising from the regulations concerning distance contracts. This applies only to consumer sales, and therefore applies only to sales to a natural person who makes a purchase unrelated to professional or business activity.

The returned product must not show signs of use - each element must be complete and factory packaged, the goods delivered in the original packaging in an unchanged condition. If this condition is not met, the product will not be accepted.

If you want to return a product:

1. Notify us of this fact at the email address: sklep@inventia.sklep.pl.

2. Send the purchased product in undamaged condition and in its original packaging along with all its contents.

3. Include in the shipment a written statement in which you express your desire to return the product, as well as the bank account number to which the refund will be transferred.

4. Within 3 business days of receiving your shipment, we will check the condition of the product provided (whether it shows signs of use, whether it has been damaged or destroyed, whether it is in its original packaging with all its contents).

5. If we do not find any objections, we will send you an email confirming the positive consideration of the product return. The refund will be transferred to the provided bank account within 7 days. In the case of payment by payment card, the refund will be made to the card.

6. If your product return is rejected (due to product damage or signs of use), we will inform you via email of the non-acceptance of the product return. Within 7 business days, we will return the product to the return address provided, covering the cost of shipping.